Help & Documentation

Fixes for the problems that come up most often in class.

In the classroom

My camera or microphone isn't working

The camera and microphone boxes are empty before class, or the other person can't see or hear you.

We're both in the classroom but can't see each other

You and the other person have both joined, but each of you sees an empty room.

My class times look wrong

The times you set for availability don't match the times you see, or students book you at the wrong hour.

"Insufficient gems" when booking

Booking fails saying you don't have enough gems, even though the price looks right.

How to cancel a class

Cancelling a booking, what you get refunded, and what a late cancellation costs.

Longer walkthroughs live in the app itself, and open in a new tab.

Student Quick Start Guide

Everything you need to start learning: booking, gems, classes and cancellations.

Teacher Quick Start Guide

Everything you need to start teaching: profile, availability, pricing and payouts.

Upgrade to VIP

Step by step, in under a minute.

Still stuck? Contact an admin with your class code (it looks like C-XXXX) so we can check the logs.