My class times look wrong

Class times are shown in a timezone. If yours is set wrong, everything you open will be off by the difference — usually a whole number of hours.

Check your timezone first

Go to Teacher Settings → Profile and check the Timezone matches where you actually live.

Every teacher account starts on GMT+8 (Beijing). That is correct for teachers in China and the Philippines, and wrong for everyone else. If you’re in Thailand, Vietnam, the UK or anywhere else, change it.

Reading the availability page

Open Teacher Settings → Schedule. At the top of the availability section it tells you which timezone the times are in, for example:

All times below are in GMT+7 (Bangkok).

If it also warns you that your device is in a different timezone, your account timezone and your computer disagree. Fix the account timezone, not your computer.

Important: changing your timezone moves your existing slots

The hours you already opened are stored as plain clock times, so they get read in whatever timezone your account is set to.

Say you opened 6:00 PM while your account was on Beijing time, but you’re really in Bangkok. Switching your account to Bangkok means that slot now means 6:00 PM Bangkok, which is 7:00 PM Beijing — an hour later than before.

So after changing your timezone, open the availability page and check your hours still look right. Fix any that moved.

Classes that are already booked do not move. They stay at the exact moment they were booked for.

Students see their own time

Students always see your availability converted into their own timezone. If you open 6:00 PM Bangkok, a student in Beijing sees 7:00 PM. That’s expected, and nothing is wrong.

If it still looks wrong

Contact an admin. An admin can set your timezone for you from the teacher management page, and can check what the system has stored for your hours.